1 Introduction & Acceptance
Welcome to the db234 platform. These Terms and Conditions ("Terms") form a legal agreement between db234 and its users. By using our website, mobile platform, or any of our services, you are considered to have fully agreed to these Terms.
If you disagree with any part of these Terms, please refrain from using our platform. db234 is committed to ensuring a safe, fair, and responsible entertainment environment for all users.
2 Account Registration & Management
To open an account at db234, you must provide accurate and complete personal information. Each individual may operate only one account.
2.1 Account Creation Requirements
- The name, address, phone number, and other information you provide must be truthful and up to date.
- Operating multiple accounts by the same person or from the same device is strictly prohibited.
- The account is solely for the registered individual's personal use and may not be transferred or rented to anyone else.
- It is your responsibility to keep your password and login details completely confidential.
2.2 Identity Verification
db234 reserves the right to verify a user's identity at any time. As part of this process, you may be asked to provide a copy of your national identity card, passport, or other government-issued ID. Withdrawals may be placed on hold until verification is complete.
3 Age Verification & Protection of Minors
db234's services are strictly for individuals aged 21 and above only. Participation by minors on this platform is strictly prohibited.
By registering, you confirm that you are at least 21 years of age. If it is found that a user is underage, their account will be closed immediately and all transactions will be considered void.
A note to parents and guardians — please take the necessary steps to ensure that your children or any minors you know cannot access this platform. Using parental control software can help with this.
4 Deposit & Withdrawal Policy
4.1 Deposit Rules
The following methods can be used to make deposits at db234: bKash, Nagad, Rocket, Upay. The minimum deposit amount is ৳300 (for each method). Please ensure you use correct details when depositing, as transactions made with incorrect information may not be recoverable.
- Deposits may only be made from a payment account registered in your own name.
- Deposits from third-party accounts are strictly prohibited.
- db234 reserves the right to verify suspicious transactions and may place them on hold if necessary.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. The withdrawal method must generally match the deposit method used.
- Withdrawals may be held until the wagering requirements of any active bonus have been met.
- Withdrawals may be delayed if identity verification has not been completed.
- db234 reserves the right to verify withdrawals for fraud prevention purposes.
5 Bonuses & Promotional Offers
5.1 Welcome Bonus
New members at db234 receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 earns a ৳1,200 bonus, bringing the total balance to ৳2,200.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25x the bonus amount (on the bonus only, not on deposit + bonus). For example: ৳1,200 bonus × 25 = ৳30,000 must be wagered before withdrawing any winnings from the bonus.
- The bonus applies only to the account to which it was granted.
- Bonus funds cannot be transferred to another account.
- Bonus balances cannot be withdrawn before the wagering requirements have been met.
- db234 reserves the right to modify bonus terms or cancel a bonus at any time, particularly in cases of any breach of conditions.
- Attempting to collect bonuses through multiple accounts or manipulation will result in account closure.
5.3 VIP Program
db234's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier, ranging from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. It is possible to advance to higher tiers through regular and active participation. Full details of VIP benefits are available on the relevant page.
6 Betting Rules
The following rules must be strictly followed when placing bets on the db234 platform.
- A bet that has been confirmed generally cannot be changed or cancelled.
- db234 reserves the right to make decisions regarding bets placed incorrectly due to technical errors.
- For sports betting, bets are settled after the event result is announced.
- If an event is cancelled or postponed, the bet amount will be refunded.
- In the event of any dispute, db234's decision will be considered final.
7 Prohibited Activities
Any of the following activities are strictly prohibited on the db234 platform. If such activity is detected, the account will be closed immediately and all associated funds may be forfeited.
- Bonus Abuse: Any attempt to exploit the bonus system for unfair advantage.
- Multiple Accounts: Operating more than one account on behalf of the same person.
- Money Laundering: Using the platform for money laundering or any illegal financial activity.
- Third-Party Funds: Betting with someone else's money or using a third party's payment method.
- Fraudulent Activity: Using any software, bot, or automation to deceive the system.
- Account Hacking: Any attempt to gain unauthorised access to another person's account.
- False Information: Providing false or misleading information during registration.
8 Account Suspension & Closure
8.1 db234's Rights
db234 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:
- If any provision of these Terms is violated.
- If fraud or fraudulent activity is suspected.
- If compliance with legal or regulatory authority directives is required.
- In cases of prolonged inactivity.
8.2 User Rights
You may request the closure of your account at any time by contacting our support team. Any valid balance may be withdrawn before the account is closed, unless funds are being held due to a breach of conditions.
9 Responsible Gaming
db234 is a firm believer in responsible gaming. We want our users to view gaming as a source of entertainment, not as a sole means of earning money.
Users may request the following options:
- Deposit Limits: Setting daily, weekly, or monthly deposit limits.
- Time Limits: Restricting the amount of time spent playing each day.
- Self-Pause: Temporarily closing the account for a set period of time.
- Self-Exclusion: Arrangements to stay away from the platform on a long-term or permanent basis.
If you feel that you or someone close to you has a gambling-related problem, please seek professional help. Visit our Responsible Gaming page to learn more.
10 Privacy & Data Protection
db234 places the highest importance on protecting your personal information. Our platform uses SSL encryption, which keeps all your data and transactions secure.
To learn more about how your information is collected, processed, and stored, please read our Privacy Policy. The key principles are:
- Your personal information is never sold to third parties.
- Information may be shared with trusted partners only where necessary to provide our services.
- Your account information is stored on our secure servers.
- You have the right to view, correct, and request deletion of your information.
11 Limitation of Liability
All games and betting services provided on the db234 platform are offered on an "as is" basis. db234's liability is limited in the following circumstances:
- If a game is interrupted mid-session due to loss of internet connection or a technical error.
- If a delay or loss occurs due to a failure by a third-party payment processor.
- If service is disrupted due to unexpected technical issues.
- If a loss occurs due to the user's own negligence or error.
db234 is always working to improve the user experience and ensure service continuity. Our support team is ready to assist with any technical issues.
12 Changes to Terms
db234 reserves the right to partially or fully modify these Terms at any time. Changes will be considered effective from the moment they are published on this page.
For significant changes, db234 will endeavour to notify users as far in advance as possible. However, continued use of the platform after any change will be considered acceptance of the new Terms.
It is therefore recommended that you visit this page regularly so that you remain aware of the latest terms.
13 Contact & Dispute Resolution
For any questions, comments, or complaints regarding these Terms or db234's services, please contact our 24/7 support team.
- Live Chat: Get assistance in Bengali or English directly through live chat on the website.
- Email: [email protected] — Send us your issue in detail by email.
db234 is committed to resolving all complaints as quickly and fairly as possible. In the event of any dispute, you are requested to contact our support team first.