db234's Privacy Policy

1 Introduction & Applicability

db234 is a safe and reliable online entertainment platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

This privacy policy provides a detailed description of the information we collect when you use the db234 website (https://db234.lat), how we use that information, how we store it, and with whom we share it. This policy applies equally to all registered members of our platform, casual visitors, and any person who uses db234's services.

2 What Information We Collect

db234 collects various types of information to provide its services properly and to improve the user experience. A detailed description of the information collected is given below:

2.1 Identity Information

• Full name and username (where applicable)
• Date of birth (for age verification)
• Valid identification document details (national ID card, passport, etc. — where applicable)
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, and Upay account numbers (for transactions)
• Deposit and withdrawal history
• Records of bonuses and promotional benefits received

2.3 Usage Information

• Account login and logout times and dates
• Gameplay history and betting details
• Preferred games and categories
• VIP tier progress information

2.4 Technical Information

• IP address
• Device type, operating system, and browser version
• Cookie and session data
• Pages visited on the website and time spent

3 How We Collect Information

db234 collects user information in several ways:

• Direct collection: Information you provide yourself during account registration, login, deposit and withdrawal processes, and when contacting customer support.
• Automatic collection: Technical information automatically collected through cookies, web beacons, and similar technologies when you access our platform.
• Transaction processing: Information verified through payment service providers during financial transactions.
• Customer support communications: Information provided when you contact our support team via live chat or email.

4 Purpose of Using Information

db234 uses collected information only for specific and legitimate purposes. The main purposes are as follows:

• Account management: Creating, managing, and securing your account.
• Service delivery: Smoothly operating gaming, betting, and financial transaction services.
• Identity verification: Confirming the user's age and identity and preventing fraud.
• Financial security: Maintaining transparency and security in deposit, withdrawal, and bonus processing.
• Service improvement: Analysing user behaviour to further improve the platform experience.
• Customer support: Providing fast and effective resolution of your complaints, questions, and issues.
• Responsible gaming: Identifying excessive gaming behaviour and providing assistance to users when needed.
• Legal compliance: Adhering to applicable laws and regulations and maintaining records for the resolution of any disputes.

5 Data Storage & Security

To ensure the security of your information, db234 follows industry-standard technologies and processes:

• SSL encryption: Our website uses SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.
• Data encryption: Sensitive information such as payment details is always stored in an encrypted state.
• Restricted access: Only authorised staff can access user information, and they operate under strict confidentiality agreements.
• Regular security audits: Regular audits are conducted to identify and address security vulnerabilities in our systems.
• Data backup: Secure backups of data are maintained so that information is not lost due to any technical issue.

Regarding data retention periods, information for active accounts is retained for as long as the account remains active. Even after an account is closed or deactivated, certain information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud prevention.

6 Sharing Information with Third Parties

db234 may share information with third parties only in the following limited circumstances and under strict controls:

6.1 Payment Service Providers

For processing financial transactions, we share the necessary information with bKash, Nagad, Rocket, and Upay. This information is used solely to complete the specific transaction.

6.2 Technology & Gaming Partners

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum information necessary to provide their services. These partners are required to comply with their own privacy policies.

6.3 Legal Obligations

It is our legal responsibility to provide information to authorities when required by a court order, a lawful request from law enforcement, or other legal necessity.

6.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new owner. In such a case, the new owner will be bound to comply with this privacy policy.

7 Cookies & Tracking Technologies

The db234 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential cookies: These cookies are necessary for maintaining login sessions and ensuring security.
• Functionality cookies: These help remember your preferences, language, and settings.
• Analytics cookies: These collect platform usage statistics to help improve the quality of the service.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling certain cookies may cause some db234 services to not function properly.

8 User Rights

Every user of db234 enjoys the following rights regarding their personal information:

• Right to know: You can contact us to find out what information we are collecting and storing about you.
• Right to correction: If there is any error in the information stored about you, you can request a correction through our customer support team.
• Right to deletion: Subject to certain conditions, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
• Right to object to processing: You have the right to object to the processing of your information, though this may limit your ability to use certain services.
• Right to data portability: The right to request your own data in a common, readable format.

To exercise these rights, contact our support team. We will endeavour to respond to all valid requests in a timely manner.

9 Account Deactivation & Data Deletion

If you wish to permanently close your account on db234, please contact our customer support team. The account deactivation process:

• Submit a request to close your account via our live chat or email.
• Once identity verification is complete, your account will be deactivated.
• If there are any pending transactions or outstanding balances on the account, these must be settled first.
• Even after the account is closed, some information may need to be retained for a specified period for legal reasons.

Under our responsible gaming policy, we act promptly on requests for a voluntary break or permanent self-exclusion. Visit our Responsible Gaming page to learn more.

10 Policy on Minor Users

db234 is for users aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification steps are followed at the time of registration.

If we ever become aware that a minor has created an account on our platform, we will immediately deactivate that account and delete the associated information. If you believe a minor is using our services, please let us know at [email protected].

11 Changes to the Policy

db234 may update this privacy policy from time to time as its services and operations change. When significant changes are made to the policy:

• The updated policy will be published on this page.
• For important changes, users may be notified by email.
• Continued use of the platform after the revised policy is published will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay informed about the latest version of the policy.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 to assist you.

• Email: [email protected]
• Live chat: Join the live chat directly from any page on the website.
• Language support: Support is available in both Bengali and English.

We take all privacy-related requests and complaints seriously and do our best to resolve them as quickly as possible.